At Challenge Bookshop, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, we’re here to help.

1. Returns

You may request a return within 7 days of receiving your item. To be eligible for a return, the item must be:

* Unworn and in the same condition that you received it
* In its original packaging with tags intact
* Free from stains, perfumes, or any damage

Non-returnable items include:

* Customized or personalized apparel
* Discounted or clearance items
* Gift cards

2. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us with your order number and photos of the issue.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days.

4. Return Shipping

Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item or defective product). We recommend using a trackable shipping service for your protection.

5. How to Initiate a Return

To start a return, please contact our customer support at info@challengebookshop.com/+233558737356 with your order number and reason for return. We’ll guide you through the process.